Support
Email is the fastest way to reach a person. There is no support queue and no bot. Messages come to the developer.
If you are reporting a bug, saying which app (iPhone, desktop or LilMoon), the version from Settings, and what you did just before it happened will usually save a round trip.
Common questions
- An alert did not arrive
- On the free plan alerts are only checked while Moonitor is open. Moonitor Pro watches the market on our servers and pushes a notification with the app closed. Check that Settings › Alerts › Deliver while closed is on, and that notifications are allowed for Moonitor in iOS Settings.
- A coin shows no price
- Every coin is priced through one market on one exchange. Open Settings › Pricing to see which market a coin uses and change it. If an exchange delists a pair, picking another market restores the price.
- My chart says there is not enough history
- The portfolio chart values what you actually held at each point in time, so a portfolio younger than the range you picked has nothing to draw. Choose a shorter range, and it fills in as time passes.
- I bought Moonitor Pro but it is not unlocked
- Open the paywall and tap Restore purchases. Purchases are tied to the Apple account that made them, so make sure the device is signed in to that account.
- I paid for the app before it became free
- Then Moonitor Pro is already yours, permanently. The app recognises it from your original purchase. If it has not unlocked, email us.
- How do I move my data to a new phone?
- Turn on iCloud sync on both devices and they will merge. There is also Settings › Data › Export backup, which writes a file you can import on the other device.
Your data
Moonitor keeps your holdings on your own device. What that means exactly, and the one thing the alert server does receive, is set out in the privacy policy.
